THE LAB. is committed to protecting your personal information and health privacy in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

When you use our website support tools or contact forms, we may collect:

• Personal Contact Details: Name, email address, phone number, and preferred contact method.

• Inquiry Information: Details provided regarding appointments, general questions, or customer support.

• Technical Data: IP addresses, browser types, and usage data gathered automatically via cookies to improve website performance.

2. How We Use Your Information

We use the information collected through our support tools strictly to:

• Respond to your inquiries and schedule appointments.

• Provide customer service and administrative updates.

• Maintain website security and optimize user experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Protected Health Information (PHI) & HIPAA

Communications sent through standard website contact forms or unencrypted messaging tools are not fully secure and do not constitute a encrypted medical record.

• General Use Only: Please refrain from sending detailed medical histories or highly sensitive health records through standard website support forms.

4. Data Security & Third-Party Services

We implement standard industry administrative and technical safeguards to protect your information. We may share data with trusted third-party service providers (such as website hosting and scheduling software partners) who are bound by strict confidentiality and security agreements.

5. Your Rights & Choices

You may request to update, correct, or delete your non-clinical personal contact information at any time by contacting our office. You may also adjust your web browser settings to disable cookies, though some website features may be limited.