By accessing or using the support channels and contact forms on the THE LAB. website, you agree to these Terms of Service.

1. Emergency Disclaimer & No Medical Advice

DO NOT USE THIS WEBSITE FOR MEDICAL EMERGENCIES. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Content provided through our support channels is for general informational and scheduling purposes only and does not constitute medical advice or establish a patient-therapist relationship.

2. Privacy & Secure Communications (HIPAA)

We handle your personal information in accordance with HIPAA and applicable privacy laws.

• Standard website contact forms and chat tools are not fully encrypted. Do not send sensitive medical history or confidential personal health data through unencrypted forms.

3. Support Hours & Appointments

• Response Times: Support inquiries are monitored [Monday – Friday, 8:00 AM – 5:00 PM EDT]. Messages sent outside business hours will be reviewed the next business day.

• Scheduling: Submitting a request does not guarantee an appointment until confirmed by our front office. Please provide at least 24 hours' notice for any cancellations or rescheduling.

4. Acceptable Use

You agree to provide accurate information and refrain from submitting spam, unlawful content, or malicious code. We reserve the right to restrict support access to anyone violating these terms.

5. Limitation of Liability & Updates

THE LAB. is not liable for any direct or indirect damages arising from your use of this website. We reserve the right to update these terms at any time without prior notice.